FAQ's

Frequently Asked Questions

Where will Glam It Up Events host parties?

Glam It Up Events is mobile, as in we will travel to your home or location of choice! Our G.I.U team can plan and execute a dream day for you and your guest. We and transform any space for special events, engagements, and milestone special events.

What age range are your kid party best suited for?

We typically host events for 9 years olds and up! However, we have hosted parties or events for participants younger than 9. Our activities are organized and focused and best suited for participants who are able to patiently wait and take turns, and occupy themselves with DIY craft activities.

Are the services provided by Glam IT Up Events performed by licensed
technicians?

Any spa & beauty themed parties hosted by Glam It Up Events are for entertainment purposes only and are NOT performed by licensed nail technicians. We are an event planning company and our spa theme is very popular, however, our activities are limited to nail polish application only. If you are looking for a more in-depth manicure or pedicure treatment, please contact your local nail salon for assistance as they are better equipped to handle your requests.

How far do you travel for parties with Glam Lounge?

Our Glam Lounge travels from zip code 91007, we do our best to stay within a 50 mile radius. If you are located over 50 miles, please contact us to discuss.

Is there a Travel Fee?

We are a traveling service and my staff is paid by distance along with other factors. We consider this crucial to our business and your understanding is much appreciated. Our pricing increases
with mileage:

Feel free to use our link to www.mapquest.com to calculate your charge from zip code 91007.

Mileage Chart Fee
0-10 miles from 91790
11-20 miles from 91790
21-30 miles from 91790
31-50 miles from 91790
Fee
$30.00
$40.00
$50.00
$60.00
How do I reserve a party with Glam It Up Events?

Visit our packages page to select your party date and time based on our calendar availability. Our office will be in contact shortly after you pay your initial deposit to confirm details. Once all details have been confirmed, we will issue your party deposit invoice and provide event confirmation after both your Party Agreement and balance have been received.

How far in advance should I book my event?

We prefer to book our events 1 to 2 months in advance, however if you are looking into a particular date and we have it open, you are more than welcome to reserve it. Please keep in mind for bookings less than 14 days, a Rush Fees may apply. If you would like to view our calendar for current availability, please see here (insert hyperlink here).

What happens after I book my event date?

After we have received your party deposit and signed party agreement, you can sit back and relax as our Glam It Up Events Team plan and organize all of the little details that will make your event a success! Should you like to speak to us, we are available for anytime for a pre-party consultation by phone to answer any questions that you may have. Please contact us directly and our office will make consultation arrangements to suit your schedule!

What forms of payments do you accept?

We currently accept payments through Paypal, Zelle, Venmo, and CashApp. A processing fee may apply for credit card use.

What are your deposit terms?

To reserve your event date and time preferred, we require a NON-REFUNDABLE deposit $125.00. Custom-themed events, large events, or parties with A La Carte Party additions may require a larger deposit and will be communicated at the outset of your event consultation.

Does my event require a "Rush" fee?

In the event that we have an opening, and your request is booked with less than 14 day notice, a $40.00 “Rush” fee will be applied. Full payment of your event will be required. Rush Fees are due and payable along with your event fee.

When is the final payment due?

Final balances are due 14 days prior to your event and will be based upon your final headcount. Our office will send you an invoice reminder via email prior to your due date. Failure to remit any final balances owing will result in the cancellation of your event. Due to the nature of our business, no payments will be accepted on da of event!

What happens in the event of inclement weather?

In the event of inclement weather, serious illness, or other unforeseen emergencies, epidemics and/or pandemics, we reserve the right to cancel any event and offer an alternative party date.

Hours of Operation

Monday - Saturday: 9:00 AM – 9:00 PM
Sunday: 1:00 PM – 7:00 PM

Can I supply additional food and refreshments for party guest?

Yes, you can bring any additional items preferred. Please note any food allergies prior to the event to ensure area remain safe for all guest.

How long do your parties last?

Parties can range from 1.5 hours to 6 hours based on your needs.

What happens if a guest cancels, does not show up or decline's the invitation to the party?

We do not provide refunds for “no shows” or guests who decline invitations. Once we are provided the final headcount, we purchase all materials in advance to ensure we have all necessary items for your event - this ensures we are well organized for your party. For this reason, all party additions are non-refundable, meaning if you tell us 10 people will be in attendance for your party and only 6 attend the event, no refund will be provided for the 4 who did not show up. We base our quantities, materials, supplies, tables, chairs, and total number of hostess based on the initial number provided.

Are tables and chairs included in your parties, or do I have to rent them
from an outside company?

We provide complimentary tables and chairs for our parties, as well as all activities, as a courtesy to our clients.

Where are your events held for Glam It Up Events?

As event planners, we offer event planning services as well as mobile lounge rental services that will come to your location of choice. However, if you need a physical location to hold a small event and your home is ideal, we can also offer event space rental in Pasadena, CA. If a space will need to be reserved for the event, please contact us in advance prior to booking a date/time.

Do you host events in the park or a hotel?

Glam It Up Events will happily set up at a park or hotel if all application fees and permits have been paid. Please ensure the space is large enough to accommodate chair and table set-up décor with no furniture blocking pathways. Should you wish to host your party outside in the backyard or at a park, please let us know in advance of your party date.

How much space do I need to have a glamour party in my house?

We typically request a large clean space such as playrooms, spare bedroom, or living room with furniture removed or moved out of the way. To ensure the party remains a safe space for our staff and all guests, only guest will be allowed in space with the exception of the host.

What if my guests arrive late?

At Glam It Up Events, we make every effort to make things happen! However, due to the nature of our business, we must start and end our events on time as we host multiple events a day. We want all of our guest to get the same special attention that we give to your event. Any late arrivals will be permitted to join in the fun, at the point where the party has progressed to. Please indicate the party duration policy to your guests at time of RSVP.

Do you host events in the park or a hotel?

Glam It Up Events will happily set up at a park or hotel if all application fees and permits have been paid. As long as the space is large to accommodate chair and table set-up and decoration with no furniture blocking pathways, space will be acceptable. Should you wish to host your party outside in the backyard or at a park, please let us know in advance of your party date.

What happens if the guest of honor is late?

We host multiple parties in one day and it is imperative that we start and finish all
parties within a timely manner.  Should your party not begin at its designated time, we are unable to extend any parties due to late arrivals, including the guest of
honor.

What happens on day of event?

Upon arrival at your location, our staff will have a quick meet and greet with you, and get started on setting up for the event. We normally arrive 1 hour before event time to allow adequate time to create our design transformations. Please also allow at least 30-45 minutes for us to take down our designs after the event has concluded.

Can I provide my own table and chairs for the event?

To avoid damage of personal property, we like to use of our own tables and chairs. However, if you would like us to utilize your table and chairs upon request, you will assume all responsibility for any minor damage that may occur. Glam It Up Events will not be held liable for any damage incurred by guests, parents, siblings of guests or other parties present for your event.

I have space available on the 2nd floor of my home, could you set up there?

No, we do not provide party hosting on upper levels due to the number of large and heavy items unless there is an elevator.

What should I know about holding my event at home?

Please ensure that there is adequate parking for our staff to easily access your home and bring in our equipment efficiently. We will require a single room to set up our Designer stations for your event, as well as access to a sink for water disposal should your package require this need. Pets are not allowed within the party room/event area, due to hygienic purposes. At a courtesy to our party hostesses, all guest and parents cannot enter party space until start of event to fully get the “splendor and beauty” of the transformed space.

What happens if a guest doesn't want to participate or act poorly?

Good behavior is always promoted, but it is the parent or assigned host responsibility to monitor and take charge if a child is not behaving, becomes ill, or does not wish to listen/participate. Should your guest not wish to participate, we will find an alternative activity.

What should I know about the final headcount?

Final headcount should be provided no less than seven (7) days prior to event. Please remember that our party packages cover only the Girl of Honor and her guests. Unfortunately, we will not be able to accommodate unexpected guests or siblings of guests, that were not initially included in the final headcount submission.

Photography

Glam It Up Events dba Garner Entertainment LLC reserves the right to photograph/record events they design at your event in any and all promotional media, whether now known or hereafter existing, controlled by Glam It Up Events, in perpetuity, and for other use by Glam It Up Events. As a client of a Glam It Up Events, you agree that you will make no monetary or other such claim against Glam It Up Events for the use of any photographs taken of you, your child (or children), your home/event location
and your guests. Glam It Up Events will under no terms use any identifiable information on our images. Should you have any concerns or wish to have images not used, please ensure this selection is checked upon Reservation. These terms are also outlined in our Party Agreement.